Enjoy $5 OFF First Order [CEBTEN]

FAQ | 常见问题

ORDER
Yes, customer will need to create an account at our Site before making any purchase. Creating your account with us today here!
Choose item(s) that you like from our website, then select your preferred size, colour and the quantity of the item, then left click “Add to Cart”. You may choose to continue shopping or proceed to checkout by clicking the “Go to Cart” option. Click here for illustration on how to purchase.
Please note that you can enter the Promo Code in checkout page only. Checkout page is available after you clicked “Proceed to Checkout” in the cart page. For more info, please view this.
We apologize if there is insufficient stock level to meet your order. Please leave your email address under “Notify me when product is available” if you wish to be notified when the product being restocked again.
Yes, if you believe that you received an defective item, please capture the defective item and email it to us within 14 days. We will conduct a checking and reply you as soon as possible. For more info about return and exchange, please check it out here.
PAYMENT
We accept payment using Visa and Mastercard via Stripe and PayPal.
We apologize that any amendment or cancellation request after order confirmation is strictly NOT allowed.
Let us resolve this matter for you! Kindly send us an email to shop@closetesbella.com with your order number and we will get back to you shortly.
RETURNS
If you wish to return the purchase, please complete the following steps within 14 days from the order’s received date: i. Download and completely fill in the Returns Note. ii. Pack the item(s) in good condition and attach the Returns Note. iii. Deliver the item(s) using courier services that allows tracking You will be refunded in the form of store credit only. For more info about our Exchange and Return Policy, please read it here.
Please download the Returns Note here.
We will try our best to process your returned item(s) as soon as possible within 7 business days from the date we receipt your parcel.
All refund will be done in store credit via gift card only and no cash refund will be provided.
You will be refunded the purchase amount of the returned item(s)(during time of purchase) via gift card only.
All returns must be done using mailing only and walk-ins will not be entertained.
For all returns & exchanges matter, kindly send an email to shop@closetesbella.com by stating your Order Number(put as title) and with Return Note attached. Our admin will get in touch with you ASAP and send you the address for return purpose.
For other purpose, please send an email to closetesbella@gmail.com instead.