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Shipping & Delivery | 运输与送货服务

COURIER SERVICE & CHARGES

 

All orders are shipped via third party shipping companies- DPEX Worldwide or Aramex International Logistics Pte Ltd for both local and overseas orders. 

Shipping charges are calculated automatically during checkout based on the destination and the total amount of the orders. The rates for every single order are shown below, in Singapore Dollar, SGD.

 Minimum Purchase Amount <$90 >$90 >$100 >$120 No. of Delivery Days (working days)
SINGAPORE $5 FREE FREE FREE 1 - 7 days
MALAYSIA $8 $8 FREE FREE 7 days
HONG KONG $10 $10 $10 FREE 7 days
BRUNEI, INDONESIA, MACAO, PHILIPPINES, SOUTH KOREA, TAIWAN, THAILAND $10 $10 $10 FREE 7 days
AUSTRALIA, CAMBODIA , INDIA $15 $15 $15 $15 7-10 days
NEPAL, SRI LANGKA, BANGLADESH, MYANMAR, JAPAN, LAOS $20 $20  $20 $20 7-10 days
UNITED ARAB EMIRATES, QATAR, SOUTH AFRICA, UNITED KINGDOM $25 $25 $25 $25 7-15 days
OTHER COUNTRIES $35 $35 $35 $35 Depends on countries


HOW TO TRACK THE DELIVERY PROCESS

Tracking number of your order will be issued through the confirmation email we sent or you may check the Order summary page in your account on our site. The order will be updated time to time from order received to order dispatched. You can track your parcel by clicking the order number in the order summary page.

 

DELIVERY DAYS

For Singapore orders (local) that Involves items shipped from oversea warehouse, it takes around 6-7 working days for the parcel to reach your doorstep, personal message will be sent through email for your acknowledgement. If you have any question regarding the rates & ETA, kindly contact us through contact form available here or contact us via WhatsApp: +65 8357 8040.

 

RESTRICTION ZONE
For Local (Singapore) order, there are restricted zones that we will not be able to mail your order, such as Changi Airport Cargo (FTZ), Sentosa, Jurong Island, Jurong Port, PSA (Restricted), Shipyard and MINDEF/ Army Camps / Ministry / DSTA / EMBASSY.

 

Closet es Bella will not be responsible for any lost parcels or any damage to the items which occurred during the delivery process.


Customer will be required to pay additional charges if insist to deliver the order to restricted zones mentioned above. Several failed attempted delivery cost to such zones will also be borne by customer.


To facilitate the delivery process, orders are shipped according to the order numbers and consolidation of orders placed on different days are not allowed. However, orders that made at the same day upon preparing of shipment can be consolidated if the same address are stated.

 

OVERSEAS ORDER

Overseas customer is responsible for any additional local courier or/and local customs charges requested by the organizations. Closet es Bella is not liable on any of the additional postage or taxes requested by the local organization.


The default price displayed in our Site is Singapore Dollar (S $) and it can be changed by picking your country currency from the drop-down list at the top right of the page.

 

All orders including local and overseas order will be processed in Singapore Dollar as our base is in Singapore and the conversion rate from one currency to SGD will solely based on Stripe’s rate.